Privacy Policy

Information We Collect

We gather information that enables us to deliver, personalise, and improve the services we offer. This typically includes details you provide when creating an account, making deposits, or contacting support. Such information often consists of your full name, date of birth, residential address, email address, telephone number, and payment details.

In addition to information you actively submit, our systems automatically collect certain technical data whenever you visit or use the platform. This may include your IP address, browser type and version, device operating system, pages viewed, time spent on the site, and referral sources. We use this technical information to maintain functionality, analyse trends, and prevent fraudulent activity.

How We Use Your Information

The information we collect serves several essential purposes. Primarily, we use it to create and manage your gaming account, process deposits and withdrawals, verify your identity, and provide customer support. We also rely on this data to comply with legal and regulatory obligations, including age verification and responsible gaming requirements.

Where you have given consent, we may use your contact details to send promotional offers, newsletters, and updates about new games or features that might interest you. You can adjust these preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share certain details with trusted service providers who assist in operating our platform. These partners include payment processors, identity verification agencies, customer support systems, and marketing service providers. All such parties are contractually obligated to maintain the confidentiality and security of your information.

Disclosure may also occur when required by law, regulatory authorities, or court order. In situations involving suspected fraud, money laundering, or other illegal activity, we reserve the right to share relevant data with appropriate authorities or other gaming operators to protect our users and maintain the integrity of the industry.

Cookies and Tracking Technologies

Our website and mobile platform use cookies and similar tracking technologies to enhance your experience. These small files help us remember your preferences, keep you logged in, analyse site performance, and deliver personalised content. Some cookies are essential for the platform to function properly, while others support analytics and marketing activities.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website and limit the services we can provide. We regularly review our use of these technologies to ensure they align with current best practices.

Data Security

We take the protection of your personal information seriously and employ industry-standard security measures. These include encryption technology for sensitive transmissions, secure servers, access controls, and regular security assessments. While no system can guarantee absolute security, we continuously work to maintain a high level of protection for the data entrusted to us.

Access to your personal information is restricted to authorised personnel who require it to perform their duties. We also maintain procedures for handling any potential data security incidents in a timely and transparent manner.

Your Rights and Choices

You have several rights regarding the personal information we hold about you. These include the ability to access, correct, or update your details, request deletion of your data where appropriate, and withdraw consent for marketing communications. You may also ask us to restrict how we process your information in certain circumstances.

To exercise any of these rights, simply contact our customer support team. We will respond to your request within a reasonable timeframe and in accordance with applicable requirements. Please note that we may need to verify your identity before processing certain requests.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once retention is no longer needed, we take steps to securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When significant changes occur, we will notify you through prominent notices on our website or via email where appropriate. Your continued use of our services after any updates indicates your acceptance of the revised policy.

We encourage you to review this document periodically to stay informed about how we protect your privacy while you enjoy everything Spin Galaxy Casino has to offer.

Last updated: March 2025